Privacy Policy Metanous BV
1. Who?
This privacy policy applies to the services of Metanous BV, with its registered office at 9890 Gavere, Ten Stroom 62, company number BE0479.716.765, represented by managing director Mr. Boris Rogge.
Metanous develops custom software in close collaboration with the customer. Our technical expertise combined with our domain knowledge results in state-of-the-art technical and functional solutions—solutions that help your business move forward and make a real difference compared to the competition.
A standard solution is not the best solution for everyone. When you want to build your own intellectual property (IP), preserve your specific way of working, or when no suitable solution exists, Metanous helps you realize the digital version of your business processes.
By using the services of Metanous, you acknowledge that you have read this privacy policy and accept the collection and processing of your personal data as described herein. This privacy policy describes how Metanous’ services operate, in particular how Metanous collects, uses, protects, and shares data.
The personal data you provide will only be used for the services or purposes for which you have given your consent. Metanous complies with Regulation (EU) 2016/679 of 27 April 2016 on the protection of personal data, as well as the Belgian Framework Act of 30 July 2018. For the execution of its services, Metanous acts as a data processor.
2. Which data?
Personal data refers to any information relating to an identified or identifiable natural person (the data subject). A natural person is considered identifiable if they can be identified, directly or indirectly.
We collect personal data through various channels:
2.1 Information we receive directly from the data subject through contact with Metanous via email, telephone, our website or contact form, via software, or through registration for our newsletter.
This includes the following information:
(Electronic) identification data: name, first name, date of birth
(Electronic) contact details: email address, postal address
Financial data
Photos, visual material
Special categories of personal data (national registry number)
The company on whose behalf you may be submitting a request
Your preferred language for communication with us
We will store your data in our database with a view to potential collaboration, employment, or service provision.
We may occasionally request additional information. Where applicable, this information will always be limited and proportionate to what is strictly necessary for the requested service.
2.2 Information collected via publicly available sources
Information found in publicly available sources (such as LinkedIn, the website of the company on whose behalf a request is made, etc.) may be combined with the information you have provided to us directly.
2.3 Log data
We may also collect information that your browser sends when you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the date and time of your visit, the time spent on those pages, and other statistics.
In addition, we may use third-party services such as Google Analytics that collect, monitor, and analyze this type of information to improve the functionality of our Service. These third-party service providers have their own privacy policies describing how they use such information.
When you visit our website, we collect data such as your IP address, the pages you visit on our website, your language preference, etc. This information is collected through the use of cookies. Please consult our cookie policy on the website to learn which cookies we use and how you can accept, configure, or refuse them.
2.4 LeadInfo
We use the lead generation service provided by Leadinfo B.V., Rotterdam, The Netherlands, which recognizes company visits to our website based on IP addresses and shows us related publicly available information such as company names or addresses. In addition, Leadinfo places two first-party cookies to provide transparency about how visitors use our website. The tool also processes domains from form inputs (e.g. “leadinfo.com”) to correlate IP addresses with companies and improve its services. For more information, please visit www.leadinfo.com. You can opt out via www.leadinfo.com/en/opt-out. In the event of an opt-out, your data will no longer be used by Leadinfo.
3. For what purposes is the data used?
Metanous collects and processes personal data for the purposes listed below. Your data will not be used for other purposes without informing you in advance and, where necessary, requesting your consent.
3.1 To provide you with information about Metanous’ services and activities and to better tailor them to your needs and preferences.
3.2 To establish a business and/or employment-related relationship with you or your company and to properly fulfill the agreement entered into with you.
3.3 To invite you to events.
For registration for a Metanous BV event, we collect personal data such as contact details, professional information, and dietary preferences or restrictions. Your data is collected and processed for your participation in the event (registration, practical communication, etc.) and to provide information about similar events and potentially interesting projects or initiatives. If you do not wish to be contacted about other events or initiatives, you can unsubscribe via the relevant communications.
We may share only the strictly necessary personal data with event partners or service providers such as catering companies.
3.4 We may use your personal information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you.
You can unsubscribe from any or all of these communications by following the unsubscribe link or instructions in any email we send, or by contacting us directly.
3.5 To comply with our legal obligations (including accounting, tax obligations, and obligations arising from court orders or other mandatory laws and regulations).
4. On what legal basis?
Metanous relies on various legal grounds for processing your data.
Metanous processes your personal data after the signing of an agreement, quotation, order confirmation, or purchase order, for the purpose of preparing or executing the services.
Metanous may also request your explicit consent for processing your data.
In certain circumstances, Metanous may rely on its legitimate interest.
If you do not wish your personal data to be processed within this framework, it will not be possible for us to enter into or perform the service agreement.
5. With whom may we share your data?
Metanous may only transfer your personal data to third parties if this is necessary for the execution of the services.
When Metanous shares personal data with third parties, a data processing agreement is concluded with these parties, stipulating, among other things, that your data will be treated confidentially and processed securely.
The confidentiality of your data is important to us. We exchange personal data only via highly secure electronic means. Your data will never be traded, sold, rented, or transferred to third parties who are not processors, unless there is a legal obligation to do so.
6. Links to other websites
Our website may contain links to other websites or third-party services. These links are provided solely for information and convenience. We have no control over the content or privacy policies of these external websites or services and accept no responsibility or liability for any damage or loss caused by or related to the use of these links.
These external websites and services have their own privacy policies and data protection practices. We recommend that you carefully review the privacy policy of each website you visit before providing personal data.
The inclusion of links does not imply endorsement of the content or data protection practices of these third parties. Use of external links is entirely at your own risk.
7. How long do we retain your personal data?
Personal data is stored and processed by Metanous for the period necessary in light of the purposes of processing and the contractual relationship between Metanous and the customer, taking into account relevant legal and regulatory retention requirements.
We may also retain data to comply with legal obligations, respond to inquiries, resolve disputes, fulfill legitimate interests, and enforce our rights.
8. Appropriate technical and organizational measures
Metanous has implemented appropriate technical and organizational measures to prevent, as far as possible, the destruction, loss, falsification, alteration, unauthorized access, or accidental disclosure of personal data, as well as any other unauthorized processing.
Special attention is given to securing computer systems, including strict password management.
We require all our service providers to take appropriate measures to safeguard your information. Under no circumstances can Metanous be held liable for any direct or indirect damage resulting from incorrect or unlawful use of personal data by a third party.
Security and management procedures are reviewed regularly in line with the latest technological developments. Personal data is stored on secure servers, accessible only to authorized persons involved in data processing.
9. Rights of data subjects
You have the right to access your personal data free of charge at any time and to exercise the rights listed below.
9.1 Right of access, rectification, and restriction
You are free to decide whether or not to provide your personal data to Metanous. You always have the right to request access to, correction, completion, or restriction of your personal data.
9.2 Right to erasure
You have the right to request the deletion of your personal data from our database. This right may be limited due to legal obligations. You acknowledge that refusal to provide or request deletion of personal data may result in certain services being unavailable.
9.3 Right to object
You have the right to object to the processing of your personal data for serious and legitimate reasons. You also have the right to object at any time to the use of personal data for direct marketing purposes.
9.4 Right to data portability
You have the right to receive the personal data you have provided to Metanous in a structured, commonly used, and machine-readable format and/or to transfer it to another controller.
9.5 Right to withdraw consent
Where processing is based on your prior consent, you have the right to withdraw that consent. This right may be limited due to legal obligations or the necessity to retain data for archival or scientific research purposes. Upon validation of your request, your personal data will be removed from Metanous’ database.
9.6 Exercising your rights
You can exercise your rights by contacting Metanous BV by email at info@metanous.be or by post at Metanous BV, Kerkplein 2, 9840 De Pinte. Any request must be accompanied by a copy of a valid identification document.
A request may be refused if it is unreasonably repetitive or systematic.
9.7 Automated decision-making and profiling
The processing of your personal data does not involve profiling and is not subject to automated decision-making by Metanous.
9.8 Right to lodge a complaint
You have the right to lodge a complaint with the Belgian Data Protection Authority, Drukpersstraat 35, 1000 Brussels, Tel +32 (0)2 274 48 00, Fax +32 (0)2 274 48 35, email: contact@apd-gba.be.
10. Changes
We reserve the right to update this privacy policy if necessary.
Any changes will be communicated to users.
Last updated: 04/02/2026